Reviews

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Arleney Rodriguez

I recently used Naiad Irrigation Systems for their winterization services, and I couldn’t be more pleased with the experience. From start to finish, the team...Read More was professional, efficient, and incredibly timely. They arrived exactly when they said they would and completed the job quickly without compromising on quality.

The technicians were knowledgeable and took the time to explain the process to me, ensuring that I understood the importance of winterizing my irrigation system. They were thorough in their work, checking every component to make sure everything was properly prepared for the winter months.

What stood out the most was their attention to detail and commitment to customer satisfaction. They went above and beyond to make sure I was happy with the service, and their friendly demeanor made the whole process smooth and stress-free.

I highly recommend Naiad Irrigation Systems for anyone in need of winterization services. Their reliability and expertise are unmatched, and I will definitely be using their services again in the future.

October 03, 2024

Eric Stein

Naiad solved my difficult garden irrigation problem. Josaphat Vazquez added a spray head and moved another to achieve better coverage after growing shrubs blocked the...Read More previous pattern. He resolved my problems cheerfully and competently. We rely on Naiad year-round.

August 27, 2024

Schoenrock Family

Had an amazing service done from Naiad Irrigation to check and update our system. Our technician Josaphat Vazquez did an absolutely amazing job at explaining...Read More all of the work completed and answered all my questions and completed all of the needed repairs right away. Thank you for the amazing service and we look forward to working with you again!

August 15, 2024

SBBS 22

Very happy with our Technician John D today….. on time ,thorough inspection/explanation of what was needed to repair our system. Repairs completed efficiently and at...Read More reasonable cost as well !

August 12, 2024

Jeff Newman

Fantastic company. I had a leaky valve box, another irrigation company came out 9 times and couldn’t fix it. Finn from Naiard came by, figured...Read More d out the issue (that the other company couldn’t, and had it fixed perfectly. Great customer service, great prices, and techs that know their stuff.

August 06, 2024

Pam Nash

Josaphat did a great job with the many system repairs and irrigation performance check. He spent a couple of hours working on it in the...Read More e morning and then came back later in the day to complete the repairs. My system needed a lot of repairs because the previous owners didn’t maintain it. He was very professional and didn’t charge me unnecessarily for additional things that I didn’t need. I highly recommend Naiad Irrigation Systems!

August 01, 2024

Doug Schneider { * hecschneider * }

UPDATED July 26, 2024 =================== After a manager, Daniel Sanchez, at NAIAD read my original review below, I was contacted by him to discuss the...Read More issues I presented in my review. He was super polite, professional and understanding of the complaints I raised and was willing to provide a complete explanation of the business policy and remedy the problems I experienced.

He apologized for any shortfalls NAIAD had made but also explained that he could not breach company policy and provide a splice on a system that was not sold and installed by them. Regardless of that, Daniel credited me back for the invoice for the uncompleted work which compensated me for the plumbing charge I paid for splicing the water line. In addition to this, he dispatched one of his experts, Josaphat Vazquez for no charge to go through the entire system exhaustively from end to end, program it, test it, and answer any further questions I had.

A shout out to Dylan who exercised his experience and due diligence to identify the root cause of the leaking issue to begin with and his ability to deal on a professional level with me considering the “sticky” circumstances.

I am more than pleased to award them 5 PLUS stars for their stellar customer service and attention to detail.

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Original July 24, 2024 Review

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2 STARS

At first, I was all in with these guys in terms of service. The initial visit was winterizing a revenue property for me. They performed that procedure correctly and identified and took photos of an issue they discovered and shared it with me.

Things were good until today when they went to activate the sprinkler system in that location. One sprinkler head had failed so they replaced and tested it. Good at that point. They inspected the rain monitor and found it to be unresponsive so they were going to get a quote for me.

And finally, they found a leak under the ground on one of the plastic pipes. They dug down to find the leaking pipe and found it to be slightly cracked. Here’s where it gets good…they told me they couldn’t splice that cracked pipe as it was not their policy in terms of warranty. I suggested they give me a document allowing me to sign off to remove all responsibility against them and apply a splice to that joint. Once again they refused citing their policy. They wanted $1000 to dig up the entire segment of that pipe covering 30 feet and I flatly refused. I couldn’t believe my ears to be completely honest. An irrigation company could not splice a pipe????

The story they fed me did not pass the “smell test”. The manager told me they couldn’t find a pipe like that in the entire city at other irrigation businesses. Another difficult story for me to swallow. Go to a hardware store in that case and purchase one I told him. Once again he cited warranty issues with that and I once again reminded him that I would sign off and not hold them legally responsible for this job. Not good enough answer for them.

SO…

I called my master plumber, he came on site, jumped in his vehicle and made one trip to home depot, returned with the parts, spliced the pipe and we tested it together…..SUCCESS!!

NAIAD simply dropped the ball “BIG TIME” in my opinion. I fixed pipes like these as a kid growing up on a farm in the ’60s. And I was being fed a bucket full of crap in which they wanted to “bleed” me out of $1000. Not in this lifetime.

I see a lot of 5 star reviews for this company which was the main reason I hired them in the first place. I have given them 2 stars based on their inability to provide a solution or even suggest a place to call to fix this issue.

I have not heard back from them with a quote for the rain detector so I assume they are not interested in doing further business with me.

Readers: make sure you ask a lot of solid questions BEFORE hiring this company. If it’s an easy job, they will do it without issue. But the very minute they are challenged, they run away. Plain and simple.

July 27, 2024

Jose Barreto Jr

Excellent service and very knowledgeable technician. In a matter of seconds he was able to detect the issue that was happening in my irrigation system....Read More Kudos to Josaphat Vazquez.

If you are looking for good quality service and efficiency, I strong recommend Naiad Irrigation.

July 23, 2024

Thayne Blunston

This was my first time using Naiad for a Spring start-up of my sprinkler system and I also asked them to do an assessment of...Read More the overall system and where repairs may be needed. Naiad were great communicators and timely on their arrival at my property. Their app let me know exactly when the technician would arrive. They started my system and offered advice and actual pictures of all the repairs they were recommending. I was actually able to see the damage myself before approving the estimate. They also started the repairs right then and stayed until everything was finished. The tech, Josaphat, also offered me a couple different repair options and was conservative in his approach. He said if the options I chose didn’t totally resolve my concerns then they would gladly come back. A couple weeks later I asked Naiad to send the tech back to follow-up on a couple things and they were very quick and accommodating in having the tech scheduled to return. Josaphat came back and again was excellent with his communication, friendliness and responsiveness to my requests. He efficiently and quickly made the repairs and sent me detailed copies of the receipts. Try Naiad for your system and ask for Josaphat. He was awesome.

July 16, 2024

Angelo Fontana

Josaphat Vazquez serviced my irrigation system and completed a repair. Josaphat was professional and explained everything in great detail. I’m not only impressed by his...Read More service but also honesty as he used less material and reduced the invoiced price. Great service will only use Naiad Irrigation.

June 28, 2024

Robin Mitchell

Naiad & Shane have been awesome. He came out & assessed our needs & took care of them, quickly, efficiently & at a good price....Read More . Can’t recommend them enough!

June 26, 2024

Alanna Snyder

We have been using Naiad for several years and are always happy. Joseph Vazquez was punctual, kind, friendly and informative. He took the time to...Read More explain things and answer any questions we had.

He did a wonderful job!

We will continue to use their services.

June 18, 2024

Jordan Bijl

Myles and his team are an excellent company to use, the knowledge, professionalism and attention to detail is the best in the city for all...Read More your irrigation needs. When I used them managing a man made lake Myles took the time to show me what failed on a part, how to replace it and how the system works overall. Would highly recommend to anyone looking for an irrigation contractor

June 18, 2024

F Hrenchuk

Earl was really superb. He came out to give me an estimate on a fair bit of work. He was knowledgeable and explained everything very...Read More well. Definitely I would want him to do the job. The estimate was a lot of money so I have to think about it.

June 12, 2024

Rod Kruetzfeld

Had some minor adjustments made to the system they installed late last summer. Super service, Fernando was helpful and answered lots of questions for me....Read More . All covered under warranty!

I’d recommend.

May 27, 2024

Rena Tabata

John Dyck of NAIAD Irrigation is a very good irrigation professional. He was punctual, respectful of my time and property, thorough, and well prepared to...Read More address all irrigation hardware and programming issues that were discovered during my annual spring activation appointment. I appreciated the conservative steps he took to help minimize having to replace entire parts and I appreciated his direction on what “spare” parts I should keep for potential use to minimize parts going to the landfill. John was my favorite tech I’ve had through the company and I hope he’s assigned to our home for future appointments!

May 22, 2024

S S

Excellent service!!! Go above and beyond to help find and repair leaks in my irrigation system, and reach out when they see problems happening. OUTSTANDING...Read More G service manager makes sure everything is performing well! Office staff really work hard to arrange appointments and call back when an opening is available. They have a start up and winterize program, so I can just book it, and my system will run smoothly all summer.

May 20, 2024

Don Lemna

Knowledgeable, friendly and efficient, J. Vasquez visited our home in order to reactivate our irrigation system. He described the work that would be done and...Read More asked if I had any questions or concerns.

At the completion of the service he reviewed the work that he had completed, we discussed his recommendations and he completed his visit.

We have been using Naiad Irrigation for a number of years and always are well satisfied with the techs and service.

May 16, 2024

D Campbell

We’ve been using Naiad for a few years now and the quality of their service is excellent. The office staff are always friendly and professional....Read More . Their technicians are also very friendly, prompt and knowledgeable. John D recently activated our sprinkler system and he offered many good suggestions. We are very happy with Naiad and would highly recommend them.

May 15, 2024

Paul Cammack

Mike was super friendly and efficient. Really knew what he was doing and fixed my system perfectly. I have had a membership with Naiad for...Read More or a number of years now and he was by far the best tech I’ve had to service my irrigation system.

May 10, 2024

Kevin Hayhurst

Naiad was by our home recently to do spring startup maintenance on our irrigation system. Tech John arrived a little early to our appointment, he...Read More called ahead to be sure that was okay. From start to finish John was courteous and professional with his work and communication. John was thorough; he tested valves, tested each zone for pressure, adjusted all the sprinkler heads to ensure optimum coverage. Thanks John and Naiad, two thumbs up!

May 09, 2024

CHERYL HOWELL

I was so happy with Emil’s service today. He was so very thorough, took his time to make sure all areas of the yard were...Read More covered by-the sprinklers. Answered all my questions.

So patient, thoughtful and kind as well. Thank you for your expert Naiad specialists that serve our city. “ Thank you Emil.”

May 08, 2024

Marie Gallo

I had the pleasure of meeting Michael the irrigation technician for my irrigation system. He was incredibly professional, friendly and resourceful. He was incredibly polite...Read More and answered all of the many many questions I had for him. He showed me how everything worked and explained to me how and why things work the way they did so I would know my system. He serviced my system and let me know what possibly might have to be corrected In the future. He was not pushy in any way whatsoever. He did not leave until he insured that everything was working as it should be and everything was In working order. It is refreshing in today’s times to have this kind of service. If I could give Michael a 10 star review I would. I will strongly recommend Michael and the company to anyone that is in need of an irrigation specialist Thank you very much Michael my kindest regards M Gallo

May 06, 2024

Shannon Hayes

Josaphat V. has been out to look after our system a couple of seasons now. He is always very thorough and professional. Willing to answer...Read More any questions and perfectly comfortable to have in the home when he needs to access the controls. We are very happy with our service.

May 06, 2024

Deryl Henderson

Techs Earl and Marco took great care of setting my system up for the new season. Very professional and courteous and explained everything. Thanks guys.

April 30, 2024

Nabil Francis

Naiad crew that came were very professional and knowledgeable in their field. Quinn, Dylan and Emil did the system survey and found out some issues...Read More which they identified professionally. They did the estimate and worked on fixing the problem.

They worked very efficiently and found effective ways to save both time and cost.

I recommend Naiad in general as a company and Quinn, Dylan and Emil as technicians.

April 30, 2024

Jaime Peart

We have a huge park in the community of Auburn Bay Calgary. Naiad irrigation systems has been maintaining it for over 15 years. They are...Read More re always able to help us ensure our sprinklers are working to the best of their abilities.

April 16, 2024

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