Reviews

We appreciate your feedback! If we’ve installed or serviced your irrigation system, please share your experience. Your review helps us improve and guides others in choosing reliable irrigation solutions.

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Stephanie Sander

Roger was seriously wonderful!! We had a full schedule of cleaners, a dr call and our sprinklers. He went about his fixing and found the...Read More he problem!! Asked my kidult for go ahead on repair. Then when leaving, our little poochie ran past me and after bribes and calling for him, Roger rescued him!! Y’all do not disappoint in service or help!! Happy we found you when we moved in in 2021!! Roger also got our system put on a good schedule and hopefully the hubbs can figure out how to extend the time if needed!! Thanx ALWAYS for the awesome service!!

May 23, 2025

Todd Peterson

Shane at Naiad is the best! He is an incredibly hard worker and is super knowledgeable. Our irrigation system is a bit challenging but Shane...Read More always rises to the occasion. Highly recommend!

May 22, 2025

Kelly Galloway

Jordan was professional, very knowledgeable and very helpful. So nice to have a young university student who was so engaging and very personable and polite-...Read More - hard to find this a lot of the time these days!!

Jordan was very helpful with setting my timer for me(so I don’t have to use the manual feature all of the time)! The repair that I asked him to help with was done perfectly after we discussed what might work best!

Thank you for the amazing service Jordan and good luck at school in the fall.

May 17, 2025

Butch Karch

Ben our serviceman did an excellent job repairing our broken sprinkler hoses. Ben is very customer service oriented and communicates very well. Thanks Ben!

May 14, 2025

Sarah Silver

I’ve worked with a number of irrigation technicians over the years, but none have impressed me the way Shane Williams has. I specifically requested him...Read More again from Naiad because of the outstanding experience I had with him previously—and once again, he exceeded expectations in every way.

From the moment he arrived, it was clear he takes great pride in his work. He listened carefully as I explained what I was looking for and asked thoughtful questions to make sure he fully understood my needs. Rather than rushing through the job or offering a one-size-fits-all solution, he took the time to assess the property thoroughly and made recommendations that were both practical and efficient.

What really sets him apart is the level of care he shows—not just in his work, but in how he treats the property itself. He’s incredibly respectful, neat, and meticulous, and it genuinely feels like he’s working on his own home. Every sprinkler head was aligned just right. He even caught and corrected a couple of small issues from a previous install without me having to mention them.

He doesn’t just do the job; he goes above and beyond to make sure everything is functioning optimally and that I’m completely satisfied. It’s rare these days to find someone so skilled, reliable, and customer-focused.

Thanks so much Shane!

May 13, 2025

Simon Touchan

Shane Williams was the technician that did the repairs on a major leak in my irrigation system after another company dropped the ball. The was...Read More excellent in every aspect. Friendly, knowledgeable and efficient. I would highly recommend him and Naiad Irrigation.

I am having come back to do some other minor fixes. Thank you Shane!

May 13, 2025

Tim Pell

Roger provided exceptional, professional service for my irrigation system and kept me informed of all the issues and upgrades available. He worked quickly to tune...Read More and repair the system for the upcoming season.

May 09, 2025

Sharon Mansell

Daniel with niad irrigatin did a great job setting up sprinkler system . Would recommend Daniel to service sprinkler system. Explained everything as to what...Read More hat was needed to be done in order to have a workable system. Daniel was prompt and mannerly which is so important in a service company. Thank you!

May 09, 2025

Pamela MacDonald

Excellent service all the way around: from the front office to the technician. Great company!

May 06, 2025

Natalie Forbes

I’be been a customer for 10 years and have never been disappointed. From front office to service team members, everyone is very friendly. The service...Read More is reliable and I think reasonably priced.

May 03, 2025

Marilyn Berg

Naiad did a great job today with getting my water turned on for the season. All the boys were extremely polite and helpful and made...Read More suggestions as to how things could be better. I couldn’t have asked for a better experience. Thanks guys.

May 02, 2025

Pam Makelki

Excellent service, knowledgeable technician, fixed issues and saved time and money on a suggested improvement installation

May 01, 2025

Arleney Rodriguez

I recently used Naiad Irrigation Systems for their winterization services, and I couldn’t be more pleased with the experience. From start to finish, the team...Read More was professional, efficient, and incredibly timely. They arrived exactly when they said they would and completed the job quickly without compromising on quality.

The technicians were knowledgeable and took the time to explain the process to me, ensuring that I understood the importance of winterizing my irrigation system. They were thorough in their work, checking every component to make sure everything was properly prepared for the winter months.

What stood out the most was their attention to detail and commitment to customer satisfaction. They went above and beyond to make sure I was happy with the service, and their friendly demeanor made the whole process smooth and stress-free.

I highly recommend Naiad Irrigation Systems for anyone in need of winterization services. Their reliability and expertise are unmatched, and I will definitely be using their services again in the future.

October 03, 2024

Eric Stein

Naiad solved my difficult garden irrigation problem. Josaphat Vazquez added a spray head and moved another to achieve better coverage after growing shrubs blocked the...Read More previous pattern. He resolved my problems cheerfully and competently. We rely on Naiad year-round.

August 27, 2024

Schoenrock Family

Had an amazing service done from Naiad Irrigation to check and update our system. Our technician Josaphat Vazquez did an absolutely amazing job at explaining...Read More all of the work completed and answered all my questions and completed all of the needed repairs right away. Thank you for the amazing service and we look forward to working with you again!

August 15, 2024

SBBS 22

Very happy with our Technician John D today….. on time ,thorough inspection/explanation of what was needed to repair our system. Repairs completed efficiently and at...Read More reasonable cost as well !

August 12, 2024

Jeff Newman

Fantastic company. I had a leaky valve box, another irrigation company came out 9 times and couldn’t fix it. Finn from Naiard came by, figured...Read More d out the issue (that the other company couldn’t, and had it fixed perfectly. Great customer service, great prices, and techs that know their stuff.

August 06, 2024

Pam Nash

Josaphat did a great job with the many system repairs and irrigation performance check. He spent a couple of hours working on it in the...Read More e morning and then came back later in the day to complete the repairs. My system needed a lot of repairs because the previous owners didn’t maintain it. He was very professional and didn’t charge me unnecessarily for additional things that I didn’t need. I highly recommend Naiad Irrigation Systems!

August 01, 2024

Doug Schneider { * hecschneider * }

UPDATED July 26, 2024 =================== After a manager, Daniel Sanchez, at NAIAD read my original review below, I was contacted by him to discuss the...Read More issues I presented in my review. He was super polite, professional and understanding of the complaints I raised and was willing to provide a complete explanation of the business policy and remedy the problems I experienced.

He apologized for any shortfalls NAIAD had made but also explained that he could not breach company policy and provide a splice on a system that was not sold and installed by them. Regardless of that, Daniel credited me back for the invoice for the uncompleted work which compensated me for the plumbing charge I paid for splicing the water line. In addition to this, he dispatched one of his experts, Josaphat Vazquez for no charge to go through the entire system exhaustively from end to end, program it, test it, and answer any further questions I had.

A shout out to Dylan who exercised his experience and due diligence to identify the root cause of the leaking issue to begin with and his ability to deal on a professional level with me considering the “sticky” circumstances.

I am more than pleased to award them 5 PLUS stars for their stellar customer service and attention to detail.

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Original July 24, 2024 Review

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2 STARS

At first, I was all in with these guys in terms of service. The initial visit was winterizing a revenue property for me. They performed that procedure correctly and identified and took photos of an issue they discovered and shared it with me.

Things were good until today when they went to activate the sprinkler system in that location. One sprinkler head had failed so they replaced and tested it. Good at that point. They inspected the rain monitor and found it to be unresponsive so they were going to get a quote for me.

And finally, they found a leak under the ground on one of the plastic pipes. They dug down to find the leaking pipe and found it to be slightly cracked. Here’s where it gets good…they told me they couldn’t splice that cracked pipe as it was not their policy in terms of warranty. I suggested they give me a document allowing me to sign off to remove all responsibility against them and apply a splice to that joint. Once again they refused citing their policy. They wanted $1000 to dig up the entire segment of that pipe covering 30 feet and I flatly refused. I couldn’t believe my ears to be completely honest. An irrigation company could not splice a pipe????

The story they fed me did not pass the “smell test”. The manager told me they couldn’t find a pipe like that in the entire city at other irrigation businesses. Another difficult story for me to swallow. Go to a hardware store in that case and purchase one I told him. Once again he cited warranty issues with that and I once again reminded him that I would sign off and not hold them legally responsible for this job. Not good enough answer for them.

SO…

I called my master plumber, he came on site, jumped in his vehicle and made one trip to home depot, returned with the parts, spliced the pipe and we tested it together…..SUCCESS!!

NAIAD simply dropped the ball “BIG TIME” in my opinion. I fixed pipes like these as a kid growing up on a farm in the ’60s. And I was being fed a bucket full of crap in which they wanted to “bleed” me out of $1000. Not in this lifetime.

I see a lot of 5 star reviews for this company which was the main reason I hired them in the first place. I have given them 2 stars based on their inability to provide a solution or even suggest a place to call to fix this issue.

I have not heard back from them with a quote for the rain detector so I assume they are not interested in doing further business with me.

Readers: make sure you ask a lot of solid questions BEFORE hiring this company. If it’s an easy job, they will do it without issue. But the very minute they are challenged, they run away. Plain and simple.

July 27, 2024

Jose Barreto Jr

Excellent service and very knowledgeable technician. In a matter of seconds he was able to detect the issue that was happening in my irrigation system....Read More Kudos to Josaphat Vazquez.

If you are looking for good quality service and efficiency, I strong recommend Naiad Irrigation.

July 23, 2024

Thayne Blunston

This was my first time using Naiad for a Spring start-up of my sprinkler system and I also asked them to do an assessment of...Read More the overall system and where repairs may be needed. Naiad were great communicators and timely on their arrival at my property. Their app let me know exactly when the technician would arrive. They started my system and offered advice and actual pictures of all the repairs they were recommending. I was actually able to see the damage myself before approving the estimate. They also started the repairs right then and stayed until everything was finished. The tech, Josaphat, also offered me a couple different repair options and was conservative in his approach. He said if the options I chose didn’t totally resolve my concerns then they would gladly come back. A couple weeks later I asked Naiad to send the tech back to follow-up on a couple things and they were very quick and accommodating in having the tech scheduled to return. Josaphat came back and again was excellent with his communication, friendliness and responsiveness to my requests. He efficiently and quickly made the repairs and sent me detailed copies of the receipts. Try Naiad for your system and ask for Josaphat. He was awesome.

July 16, 2024

Angelo Fontana

Josaphat Vazquez serviced my irrigation system and completed a repair. Josaphat was professional and explained everything in great detail. I’m not only impressed by his...Read More service but also honesty as he used less material and reduced the invoiced price. Great service will only use Naiad Irrigation.

June 28, 2024

Robin Mitchell

Naiad & Shane have been awesome. He came out & assessed our needs & took care of them, quickly, efficiently & at a good price....Read More . Can’t recommend them enough!

June 26, 2024

Alanna Snyder

We have been using Naiad for several years and are always happy. Joseph Vazquez was punctual, kind, friendly and informative. He took the time to...Read More explain things and answer any questions we had.

He did a wonderful job!

We will continue to use their services.

June 18, 2024

Jordan Bijl

Myles and his team are an excellent company to use, the knowledge, professionalism and attention to detail is the best in the city for all...Read More your irrigation needs. When I used them managing a man made lake Myles took the time to show me what failed on a part, how to replace it and how the system works overall. Would highly recommend to anyone looking for an irrigation contractor

June 18, 2024

F Hrenchuk

Earl was really superb. He came out to give me an estimate on a fair bit of work. He was knowledgeable and explained everything very...Read More well. Definitely I would want him to do the job. The estimate was a lot of money so I have to think about it.

June 12, 2024

Rod Kruetzfeld

Had some minor adjustments made to the system they installed late last summer. Super service, Fernando was helpful and answered lots of questions for me....Read More . All covered under warranty!

I’d recommend.

May 27, 2024

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